Frequently Asked Questions
How much are tickets?
Musicals: $45
Plays: $35
Concerts: $45
Senior (65+/Military)
Musicals: $43
Plays: $33
Concerts: $45
We do not offer junior pricing. Children under the age of 4 are not permitted to our mainstage shows or concert series.
What are the show times?
Please refer to the show you are attending to confirm the performance’s start time.
This is a general performance schedule and is subject to change.
Thursday – Saturday performances:
Show starts at 7:30pm (Lobby opens at 6:30pm, House opens at 7:00pm)
Saturday matinees:
Show starts at 2:00pm (Lobby opens at 1:00pm, House opens at 1:30pm)
Sunday matinees:
Show starts 3:00pm (Lobby opens at 2:00pm, House opens at 2:30pm)
Concert Show Times
Friday & Saturday evening performances:
Show stars at 8:00pm (Lobby opens at 7:00pm, House opens at 7:30pm)
Sunday matinees:
Show starts at 3:00pm (Lobby opens at 2:00pm, House opens at 2:30pm)
Where can I park?
We offer free parking!
During show times, there are free parking lots and a parking deck located on our Heritage Green property. Patrons with limited mobility may be dropped off using the parking lot closest to our Box Office, which also offers limited accessibility parking spots. The parking deck is a shared space for all Heritage Green visitors which means theatre-goers may park in our side lot, back lot, and parking deck, including the lower level that states Employee and Monthly Parking.
Is there accessibility seating available?
Do you have an elevator?
No, the building does not have an elevator. If are in need of physical assistance for your seating, please contact the Box Office at 864-233-6238.
Do you offer assistive listening?
Yes, we are equipped with a Hearing Loop System, as well as offering complimentary headsets. Hearing Loops allow the sound for our P.A. system to transmit directly into hearing aids equipped with a T-coil setting.
If your device is not equipped with a T-coil setting, please stop by the Box Office to pick up a complimentary headset for use during the show. If you have further questions please contact our Box Office at 864-233-6238.
Are children permitted?
Children under the age of 4 are not permitted to our mainstage shows or concert series.
What is your refund policy?
We do not offer refunds, exchanges, or credit.
To discuss any changes to existing reservations, please contact the Box Office 864-233-6238.
Do you offer group rates?
Yes, group rates are available to parties of 10+ by calling the Box Office at 864-233-6238.
Do you accept MAC cards?
Yes, you may use your MAC card toward our Mainstage performances. MAC cards can not be used toward our concert series. Please call our Box Office at 864-233-6238 to purchase tickets using your MAC card.
Do you have student rush tickets?
Yes, $20 student rush tickets are available for in-person purchase at the Box Office 1 hour prior to show time with a valid student ID.
Is there a fee for ordering online?
Yes, there is a 10% service charge for online orders.
What credit cards do you accept?
We gladly accept the following credit cards:
Discover, Visa, MasterCard, and American Express.
What is fog/theatrical haze?
The fog/theatrical haze is made out of 70% water vapor (just distilled water from the grocery store) and 30% fog juice. Fog juice and theatrical haze are non-toxic.
What are the hours of operation for the box office?
Weekday Hours:
Monday-Friday 11:00 am – 4:00 pm
*On performance nights, open until 9 pm*
Hours During Run of A Show:
Thursday- Saturday: 5:30 pm – 8:30 pm
Saturday Matinee: 12:00 pm – 3:00 pm
Sunday 1:00 pm – 4:00 pm
Box Office Information
What is the phone number for the box office?
(864) 233-6238
Where can I reach the box office by email?
info@greenvilletheatre.org
What are the theater hours?
Weekday Hours: Monday-Friday 11:00 am – 4:00 pm
*On performance nights, open until 9 pm*
Weekend Hours During Run of A Show:
Saturday 6:00 pm – 9:00 pm
Sunday 1:00 pm-5:00 pm
Directions and Parking
What is the address for the theater?
444 College Street
Greenville, SC 29601
Where should I park?
Parking on the Heritage Green parking deck
(behind the theatre) is free every night and all day on weekends.
The Parking deck is a shared space, which means
Theatre-goers may park in the deck anytime.
This includes occasions when other Heritage Green establishments are utilizing a valet parking company.
Parking is allowed on the lower level – even where it states “Employee Parking.”
Remember that you can exit the Heritage Green lot by driving behind the Children’s Museum and turning right onto Academy Street.
Fog Information
What is fog/theatrical haze?
What is the fog made out of?
The fog you see is 70% water vapor (just distilled water from the grocery store) and 30% fog juice.
What is fog juice?
Fog juice contains a mixture of Triethylene Glycol, Monopropylene Glycol, Dipropylene Glycol and Demineralized Water. While a small percentage of people are allergic to Glycols, the reaction is caused by consumption of the liquid, not through breathing it in. This combination of fog juice and water is used in 99% of all musicals and concerts throughout the world and has been a standard practice since the mid-70’s. For the Safety Data Sheet for the specific fog juice used at Greenville Theatre, click the button below.
Is fog juice safe?
Yes! Fog juice is non-toxic, 100% safe. However, a small percentage of people are allergic to Glycols, one of the main ingredients. Please see the attached PDF for additional information.
About our Hearing Loop
What if I have trouble hearing?
Not to worry! We provide Hearing Loops which allow the sound from our P.A. system to transmit directly into hearing aids equipped with a T-coil setting.
What if my hearing aid is not compatible?
If your device is not equipped with a T-coil setting, please stop by the box office to pick up a complimentary headset for use during the show. Quantities are limited and headsets may not be reserved ahead of time. Photo I.D. is required at the time of check out.
What is a hearing loop and how does it work?
Hearing Loops allow the sound from our P.A. system to transmit directly into hearing aids equipped with a T-coil setting.
A hearing loop provides a magnetic, wireless signal that is picked up by the hearing aid when it is set to the T (Telecoil) setting. The loop system consists of a microphone to pick up the spoken word, an amplifier which processes the signal, and the loop cable which is a wire placed around the perimeter of a room that acts as an antenna. When a hearing aid user selects the T setting he or she can pick up the sounds spoken into the Greenville Theatre microphones instead of the hearing aid’s internal microphone. This results in improved speech understanding because any background noise is eliminated.
Why are hearing loops needed if I already own hearing aids?
Understanding speech in reverberant places such as auditoriums is often difficult because of background noise picked up by the hearing aid. When a hearing aid is set to T- coil, the instrument becomes a personalized speaker in the ear for the Greenville Theatre microphones. Sounds are heard clearly, without distortion or background noise pick-up.
How do I access the T-coil?
In most cases, the T-coil program is accessed by pushing a button on your device which must first be programmed by your audiologist. Sometimes these settings are referred to as memory settings.
How can I tell that my instrument(s) are set to listen in the hearing loop?
Push the button and if your device is equipped, you will hear beeps (one beep, two beeps, three beeps, etc.), or you may hear the words: “Microphone and telecoil” or “Telecoil” only.
What if I don't know if I have a T-coil?
Contact your audiologist or Dr. Kristin Davis if you are unsure about your device. Most behind the ear hearing aids and custom in-the-ear instruments can be so equipped if yours is not already, and sometimes the T-coil is installed but not activated.
Where can I get more information about your hearing loop?
For questions about your hearing aids and telecoils, talk to your audiologist or contact Dr. Kristin Davis at kristin@davisaudiology.com • 864-655-8300 • www.davisaudiology.com